Get Help On:

Finding an Item
Placing an Order
Placing an Order (Purchase Order)
When will you Ship My Order ?
Volume & Educational Pricing
Minimum Order
Paying by Credit Card
Paying by Money Order
Paying by Email Money Order (Canada only)
Paying by Cheque (Canada Only)
Paying by Wire Transfer
Taxes / Duties
Shipping
Shipping Rates
Picking Up an Order in Person
My Order Hasn't Arrived -Where is it ?
Returning Product (from within Canada)
Returning Product (from outside of Canada)
Privacy Policy / No Spam Guarantee
Why Do I Need an Account ?
Security -Anonymous Email Addresses etc.

Products are sorted into categories. The main product categories can be found under the PRODUCTS tab in the menu at the top of your screen. Choosing a category will take you to a list of sub-categories. Selcting a sub-category will present a list of relevant products.

You can also search for part number and descriptions by using our search feature

To place an order, begin by finding the item(s) you want on the website (see "Finding an Item"). Each product has a full description of all available information on that product and provides links to downloadable resources (manuals, code, appnotes etc.)

1) Enter the quantity and click the "Add to Cart" image
2) If you need to change the quantity in the shopping cart, adjust the number in the "quantity" field and click the RECALCULATE button.
3) When you are done shopping, click the CHECKOUT button in the shopping cart.
4) To continue shopping, click "CONTINUE SHOPPING". You will be returned to the last product page you visited.

To get a shipping quote before placing your order, click the SHIPPING QUOTE button in the shopping cart

To place an order using a Purchase Order (P.O.) you must have an account established with us (except educational, government and military). If you have an account, simply fax your P.O. to 403-730-8903. There is a $100 minimum order (before taxes and shipping) to purchase on account.

Please note that we do not open accounts for first-time orders (excludes educational, government and military) or those making infrequent orders. Term accounts are intended for customers who purchase regularly.

Ship To Address
Bill To Address
Terms (Net 30)
Part # (SKU), Quantities and Prices
Shipping Method (All shipments are prepaid & added to invoice)
FOB Origin
Originator Name, Phone #, and authorized SIGNATURE
P.O. Number

-Purchase Orders missing information will be delayed-

Under normal circumstances, orders for in-stock items received by 3 pm (mountain time) are shipped the same day.

Volume pricing is shown on each product page. For quantites greater than those shown on the product page, please contact us for a quote. Educational pricing is available to recognized educational institutions. Sorry, but we are unable to acknowledge individual students. In order for educational pricing to be visible to you on the web site, we must register you as an educational customer. Once registered, simply log in to get educational prices.

For more information on becoming registered, click here

While there is no minimum order requirement, there is a $5 handling charge for all orders of less than $30 of value (before the addition of shipping charges or taxes). This charge is to offset the cost of processing small orders.

There is a $100 minimum (before taxes and shipping) to purchase on account.

Payment by credit card (VISA & Mastercard are accepted) is the fastest and simplest way to pay for your order.

-Canadian Customers: Money Orders can be obtained from any bank or post office. When you submit an order online, you will receive an email with the total amount of your order and mailing instructions. Your order will ship as soon as your money order is received. IMPORTANT: You must complete and submit your order on this website, even when paying by money order. Money Orders received without a correspoinding online order cannot be processed.

-U.S. Customers: ONLY U.S. POSTAL SERVICE International Money Orders in U.S. funds are accepted. Please note that INTERNATIONAL money orders are PINK in colour (domestic are GREEN). When you submit an order online, you will receive an email with the total amount of your order and mailing instructions. Your order will ship as soon as your money order is received. IMPORTANT: You must complete and submit your order on this website, even when paying by money order. Money Orders received without a correspoinding online order cannot be processed.

-International Customers: Due to difficulties in depositing money orders generated by many foreign banks, money orders from customers outside of North America cannot be accepted at this time.

Canadian customers can save the time associated with mailing a traditional money order by sending an Email Money Order. To use this method you must have online banking at one of the major Canadian banks (Royal, CIBC, TD, BMO, Scotia). More information, including the "shared password" you will need is included in the automatically generated email that is sent to you when you submit your order. Your order will be processed as soon as the transfer is completed; often the same day.

Payment by cheque is the slowest method of payment available. We will accept payment by cheque but there is a 7 business day clearing period from the day we deposit the cheque until the order is shipped. To pay by Cheque, select the "Cheque" option in the Payment Method section of the order form. You will receive a confirmation email with the total amount of your order and mailing instructions.

There is a $25 CAD fee for cheques returned NSF (non-sufficient funds).

Wire transfer is the least desireable of all payment methods. Customers wishing to pay using this method should be aware of the fees that will be charged by their bank to process. In addition, we will add a charge of $25 to your order amount for processing costs charged by our bank.

When you submit an order online, you will receive a confirmation email with the total amount of your order and bank information. Your order will ship when the funds are received into our account.

All orders shipped within Canada will be chaged 6% GST (14% HST in the Maritimes). WE DO NOT CHARGE Provincial Sales Tax (PST). Orders shipped outside of Canada will not be charged tax of any kind. NOTE: Authorities in your country may impose local taxes on arrival. Check with your local customs office for more information.

ALL orders shipped within Canada will be assessed GST. There are NO exceptions.

Most of our products are duty-free under NAFTA and other treaties. Any duties imposed outside of Canada are the responsability of the recipient.

All courrier services have $100 worth of indemnity (insurance) included with the shipping price. This insurance cannot be removed to lower the cost of the shipment. If the value of your order (excluding tax and shipping) is over $100, we recommend that you purchase additional insurance to cover the full value of the order. If you decline insurance, your order will ship with the default $100 insurance only. If the package is lost or damaged, you will be not be covered for any loss over $100. By placing an order, you accept responsability for the shipment when it leaves our facility.

Shipping by Air Mail

US / International: Since insurance is not available, the customer ASSUMES FULL LIABILITY for the full value of the order from the moment the order leaves our facility. If you are uncomfortable with this risk, please choose another shipping method. HVW Technologies Inc. will not be responsible for mail items that do not arrive a their destination. There is nothing that can be done to track, trace, or otherwise find a missing mail item. Despite the potential risks, mail is extremely reliable to most parts of the world.

All shipments are F.O.B. our location, Calgary, Alberta, Canada. HVW Technologies Inc. cannot be held responsible for any cost of replacement of lost merchandise or buisiness arising from the delay, damage or loss of mechandise by a carrier.

While costing a little more, courrier shipments are often worth the peace of mind.

** WE DO NOT HAVE A DISPLAY AREA OR SHOWROOM **

HVW Technologies is a web-based business and as such have designed our website to showcase our products -far better than we could in even the largest showroom. If you are in the Calgary area and wish to pick-up your order, simply select "pick-up" as the shipping method. We will process your order and have it ready for you to collect at the appointed time. For the safety of our staff, We do not accept cash payment. VISA, MasterCard and Money Orders only. Please note that you must place an order via this website at least 1 hour before picking-up your order.

Shipping Rates

Shipping rates are provided by the shopping cart system. Rates depend on location, shipping method and total weight. Place the items in your cart and select "get a shipping quote" from the shopping cart page. Shipping costs will also be provided when checking out. You may cancel the process at any time

When your order is shipped you will receive an email notifying you of the shipment and providing you with invoice and tracking/trace numbers (where applicable).

If you have not received an email notifying you of the shipment, then the order probably has not shipped for some reason. Possible causes can include: missing information, credit card issues, security concerns or a lack of stock. In most cases a sales representative will notify you of any delays in processing your order.

We require certain informaion form you to process an order. This information also allows us -in most cases- to confirm the validity of the order and the person making it. If the information provided is incomplete, false, or gives us reason for concern; the order may be held for a security review. This usually means that a representative will attempt to contact you or your bank (for credit card orders). If we are unsuccessful, an email will be sent notifying you that the order has been cancelled because we cannot confirm the order. This process is intended to protect both the customer and us from fraud. We appreciate your understanding and co-operation.

All returns require an RMA number.

You may return merchandise (excluding software, books, special or custom orders, and items marked Final Sale) within 14 days of purchase for whatever reason. All goods must be in new and unused condition and be in its original packaging. Beyond the 14 day period, there is a 20% restocking fee.

No item will be accepted for return after 45 days.

To make a return, please contact HVW Technologies to obtain an RMA (Return Merchandise Authorization) number. All returned goods must have an RMA number to get a refund (RMA numbers are issued by technical support (Support@HVWTech.com)). Return shipping must be prepaid by the customerand items must be properly packeaged in a box. Envellopes, padded or otherwise, are not acceptable packaging. We strongly recommend that you insure the shipment -we cannot be held liable for returns that are lost/damaged in transit. You will be refunded using the same means as were used to make the original payment. Money Orders will be refunded by cheque.

Items returned within 14-days of purchase (in unused condition) will be refunded the full cost of the item, less shipping.

IMPORTANT: Items must be properly packaged for transit. Envelopes are NOT satisfactory for this purpose. A suitably sized BOX is required. Any damage incurred due to improperly packaged goods is the responsability of the customer.

You may return merchandise (excluding software, books, special or custom orders, and items marked Final Sale) within 14 days of purchase for whatever reason. All goods must be in new and unused condition and be in its original packaging. Beyond the 14 day period, there is a 20% restocking fee for returned goods.

No item will be accepted for return after 45 days.

To make a return, please contact HVW Technologies to obtain an RMA (Return Merchandise Authorization) number. All returned goods must have an RMA number to get a refund (RMA numbers are issued by technical support (Support@HVWTech.com)). Return shipping must be prepaid by the customer. We strongly recommend that you insure the shipment -we cannot be held liable for returns that are lost/damaged in transit. You will be refunded using the same means as were used to make the original payment. Money Orders will be refunded by check.

Items returned within 14-days of purchase (in unused condition) will be refunded the full cost of the item, less shipping.

Items returning from abroad require special attention. The RMA form you will receive details what is required. Please read it carefully prior to shipping.

HVW Technologies Inc. will not be responsible for returned items that are lost or damaged in transit. Insurance is recommended.

IMPORTANT: Items must be properly packaged for transit. Envelopes are NOT satisfactory for this purpose. A suitably sized BOX is required. Any damage incurred due to improperly packaged goods is the responsability of the customer.

We respect your privacy. We have a formal no-spam policy in effect that protects you from unwanted email solicitations. Any information you provide (email address etc.) or details of what/when you purchase are held in strict confidence and will be used ONLY for the purpose of completing your order. Your information will NOT be used for ANY other purpose. We do not sell/lend/give customer information to anyone.

Let's face it; nobody likes to receive unwanted garbage. An unsolicited E-mail is just as bad as a salesman calling you on the phone or ringing your doorbell during dinner. We hate spam as much as you do (maybe more -you should see how much we get !) so you should know that we won't contribute to your overflowing spam-filter mail folder.

Please click here for our full Privacy Policy.

Our online ordering system asks you to create an 'account' so that we can serve you better. When you create an account, you provide all the information that we need to process your order, and it gets encrypted and stored so you don't have to type it all over again the next time you make a purchase. Please note that as an added security policy, credit card information is NOT stored on the web system. You will be asked to enter your credit card each time you order.

ALL information provided is kept in strict confidence and is used only for the purpose of filling your order(s). Please see the section on Your Privacy

Information you provide for purposes of placing an order are strictly confidential and are not used for any other purposes other than the fulfilment of that specific order. That said, we expect that the information you provide is accurate and true. Orders containing false information will be cancelled without notice.

For your protection, our servers are secured using encryption technology. When connected to the secure server (Netscape users have a lock that closes in the bottom left-hand corner of your browser screen, Internet Explorer users have a lock in the bottom right-hand corner) all information you send is encrypted and can not be decoded, even if it were somehow intercepted. NOTE: "THIS PAGE IS SECURE" appears in the top, right hand corner of all secure pages on this site.